Frequently Asked Questions

Idealix AI serves government agencies and SMBs that already use Microsoft Dynamics 365. If you need expert support, automation, or app enhancements but don’t want the cost of a full-time employee, we're a perfect fit.

Yes. We offer monthly support plans that include break/fix services, enhancements, automation, and system reviews, all customized to your organization’s needs.

Absolutely. We specialize in supporting live environments and will work directly within your tenant using secure, role-based access.

No, we do not resell licenses. We focus entirely on supporting, fixing, and enhancing systems that are already deployed.

We work with model-driven and canvas apps across Dynamics 365 Sales, Customer Service, and Field Service workloads.

A one-time project where we design and deploy a single, high-impact automation like triggering emails, assigning tasks, or updating records based on key events. Includes discovery, build, testing, and documentation.

For clients on a support plan, we guarantee a next-business-day response and often respond same-day. For one-time projects or new inquiries, we aim to respond within 24–48 business hours.

Yes. Clients on an active support plan can add an Urgent Response Add-On for guaranteed same-business-day turnaround on critical issues. This ensures your requests are prioritized ahead of standard tickets.

Urgent Add-On Pricing: +$500/month for priority handling of up to 2 urgent issues per month (Additional urgent tickets billed at $250 each)

If you have an outage, workflow failure, or time-sensitive need, we’ll be on it within hours, not days.

You can schedule a free intro call using any of the “Get Started” or “Schedule a Call” buttons on this site. Or, email us directly with your questions.