1. Introduction

IdealixAI LLC ("IdealixAI," "we," "our," or "us") is committed to protecting the privacy of our customers, prospects, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard information in connection with our website (idealixai.com), our software products, and our services.

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If you have questions about this policy, contact us at info@idealixai.com.

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2. Information We Collect

Information you provide directly:

• Name, job title, and organization

• Email address and phone number

• Information submitted through contact forms, demo requests, or procurement inquiries

• Communications you send to us via email or through Microsoft AppSource

 

Information collected automatically:

• Website usage data including pages visited, time on site, and referring URLs

• Browser type and operating system

• IP address and general geographic location

 

Information from Microsoft Marketplace:

• If you submit a Contact Me request through Microsoft AppSource, we receive your name, organization, email address, phone number, and country as provided by Microsoft's lead delivery system.

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3. How We Use Your Information

We use the information we collect to:

• Respond to inquiries, demo requests, and procurement questions

• Communicate information about our products and services

• Schedule and conduct product demonstrations

• Process and fulfill contractual obligations under a Master Services Agreement

• Improve our website and marketing materials

• Comply with applicable legal obligations

 

We do not sell, rent, or trade your personal information to third parties.

 

4. Customer Data

IdealixAI's Grants Management System (GMS) is deployed for customers under a separate Master Services Agreement. All data entered into or generated by the GMS belongs solely to the customer. IdealixAI does not claim ownership of customer data and does not access, use, or disclose customer data except as required to deliver contracted services or as directed by the customer.

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Customer data is treated as confidential and handled in accordance with applicable state and federal data protection requirements.

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5. Data Sharing and Disclosure

We do not share your personal information with third parties except in the following circumstances:

• Service providers: We may share information with trusted vendors who assist in operating our website or delivering our services, subject to confidentiality obligations.

• Legal compliance: We may disclose information when required by law, court order, or government authority.

• Business transfers: In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of that transaction with appropriate notice.

 

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, maintain business records, and comply with legal obligations. Customer data under an active MSA is retained per the terms of that agreement.

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7. Security

IdealixAI implements reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction. Our GMS is built on Microsoft Dynamics 365 and the Microsoft Power Platform, which operate under Microsoft's enterprise security and compliance framework.

No method of transmission or storage is completely secure. We cannot guarantee absolute security but are committed to protecting your information using industry-standard practices.

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8. Microsoft Platform

Our GMS product operates on Microsoft Dynamics 365, Microsoft Dataverse, and the Microsoft Power Platform. Microsoft's own privacy practices govern their collection and use of data within their platform. For information about Microsoft's privacy practices, visit microsoft.com/privacy.

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9. Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to access, correct, or request deletion of information we hold about you. To exercise any of these rights, contact us at info@idealixai.com.

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Nevada residents may have additional rights under the Nevada Privacy of Information Collected on the Internet from Consumers Act (NPICICA).

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10. Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve user experience and analyze site traffic. You may disable cookies through your browser settings, though doing so may affect certain website functionality.

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We do not engage in cross-site tracking or sell data to advertising networks.

 

11. Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, contact us immediately at info@idealixai.com.

12. Changes to This Policy

We may update this Privacy Policy periodically. We encourage you to review this policy periodically to stay informed about how we protect your information.

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13. Contact Us

For questions, concerns, or requests related to this Privacy Policy:

Email: info@idealixai.com Phone: (775) 453-0177 Website: idealixai.com